FREQUENTLY ASKED QUESTIONS
Sure, you will receive the exact same product that is shown in the picture on our website. We strive for accuracy in our product images to ensure your satisfaction.
Your sales receipt will be sent directly to your email address after your purchase is completed. Please check your inbox (and spam/junk folder) for the confirmation email.
We generally do not accept returns unless the item is broken or damaged before use. If you receive a damaged or broken item, please contact our customer service immediately for assistance.
Yes, most items indicated as “out of stock” will be restocked within approximately 3-5 business days. Please check back regularly or sign up for notifications to be alerted when the item is available again.
We currently offer shipping services within Hong Kong, covering Hong Kong Island, Kowloon, and the New Territories, and most Outlying Islands. We also offer shipping to Macau.
Please note: We are unable to deliver to certain restricted areas within Hong Kong, including but not limited to Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan, and Po Toi Islands. We also do not ship to P.O. Boxes.
We utilize reliable local couriers, such as SF Express, and offer various delivery options including direct delivery to your residential or office address, or convenient pick-up at SF Express Lockers.
